Privacy Policy

Crown & Crest respects your privacy. This policy explains what information we may collect through our website, how we use it, and the choices available to you.

This policy applies to information collected through the Crown & Crest website. Third-party services, including external booking and payment platforms, operate under their own privacy policies.

INFORMATION YOU PROVIDE

We may collect information that you choose to provide, including:

• Your name
• Email address
• Telephone number, if requested
• Appointment or service interests
• Information included in an inquiry or message
• Feedback or service concerns
• Accommodation requests
• Other information you submit through the website or provide when communicating with us

Please avoid including unnecessary medical, financial, or other highly sensitive information in a general website inquiry.

APPOINTMENT AND PAYMENT INFORMATION

Online booking and payment may be provided through Square or another third-party service.

When you use an external booking or payment platform, that provider may collect information such as:

• Contact details
• Appointment selections
• Payment information
• Transaction details
• Device and account information

Payment-card information is processed by the applicable payment provider under its own terms and privacy policy. Crown & Crest may receive appointment details, contact information, transaction status, and other information needed to provide the service, but does not necessarily receive or store complete payment-card details.

INFORMATION COLLECTED AUTOMATICALLY

When you visit the website, the site and its service providers may automatically receive technical information such as:

• Internet Protocol address
• Browser and device type
• Operating system
• Pages visited
• Referring page or website
• Date and time of access
• General interaction and diagnostic information
• Cookie or similar technology identifiers

This information may be used to operate, secure, diagnose, and improve the website.

COOKIES AND SIMILAR TECHNOLOGIES

The website may use cookies and similar technologies for functions such as:

• Maintaining website operation and security
• Remembering preferences
• Supporting forms or embedded services
• Understanding website performance
• Preventing misuse or automated submissions

Browser settings generally allow you to block or delete cookies. Disabling necessary cookies may affect the operation of certain website features.

If optional analytics, advertising, or similar technologies are introduced, this policy and any required consent controls should be updated accordingly.

HOW WE USE INFORMATION

We may use personal information to:

• Respond to inquiries
• Arrange or manage appointments
• Provide requested services
• Communicate about bookings or service matters
• Process or confirm transactions
• Address accessibility or accommodation requests
• Investigate service concerns
• Maintain and improve the website
• Protect the security and integrity of our systems
• Prevent fraud, misuse, or unlawful activity
• Comply with legal obligations
• Establish, exercise, or defend legal rights

We may also use information for another purpose disclosed when it is collected or with your consent.

HOW INFORMATION MAY BE SHARED

We may disclose information to:

• Website hosting, maintenance, form, email, security, and support providers
• Booking and payment providers such as Square
• Professional advisers where reasonably necessary
• Government authorities or other parties when required by law
• A successor or participating party in a merger, sale, financing, restructuring, or similar business transaction
• Other parties with your direction or consent

Service providers receive information only as reasonably necessary for the functions they perform and are subject to their own contractual and legal obligations.

Crown & Crest does not sell personal information for money.

WEBSITE FORMS AND EMAIL

Information submitted through a website form may be stored in the website’s form system and delivered to Crown & Crest by email.

Email and ordinary website forms are not guaranteed to be completely secure. Please do not use the general inquiry form to send payment-card numbers, government identification numbers, passwords, or unnecessary medical information.

DATA RETENTION

We retain information for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining business records, resolving disputes, enforcing agreements, and complying with legal obligations.

Retention periods may differ according to the type of information and the reason it was collected.

DATA SECURITY

We use reasonable administrative, technical, and organizational measures intended to protect personal information.

No internet transmission, email system, booking platform, or storage system can be guaranteed to be completely secure. We therefore cannot promise absolute security.

YOUR CHOICES AND RIGHTS

Depending on where you live and the law that applies, you may have rights concerning your personal information, which may include the ability to:

• Request access to information about you
• Ask that inaccurate information be corrected
• Request deletion of certain information
• Object to or restrict certain uses
• Withdraw consent where processing depends on consent
• Make another request provided by applicable law

To make a request, contact us using the information below. We may need to verify your identity before completing certain requests.

These rights may be subject to exceptions, including legal, security, accounting, transaction, and recordkeeping requirements.

THIRD-PARTY LINKS

The website may link to third-party websites or services, including booking, payment, social-media, or map providers.

Crown & Crest is not responsible for the privacy, security, availability, or content of third-party services. Review their policies before providing personal information.

CHILDREN’S PRIVACY

The website is not directed to children under 13, and we do not knowingly collect personal information online from children under 13.

A parent or guardian who believes a child has submitted personal information may contact us to request review and, where appropriate, deletion.

For questions about booking services for a guest under 18, please contact Crown & Crest before scheduling.

CHANGES TO THIS POLICY

We may update this Privacy Policy as our website, services, providers, or legal obligations change.

The effective date at the top of the page identifies the current version. Material changes may also be communicated through the website or another appropriate method.

CONTACT

Questions or requests concerning this Privacy Policy may be directed to:

Crown & Crest
Email: [PENDING — PUBLIC CONTACT EMAIL]
Mailing address: 406 E North 1st St, Seneca, SC 29678