Policies
We want every Crown & Crest visit to feel clear, considered, and respectful of your time. These policies explain what to expect when booking and receiving services.
APPOINTMENTS AND CONFIRMATIONS
Appointments may be requested through our designated online booking provider or another method approved by Crown & Crest.
An appointment is confirmed only after you receive a booking confirmation. Submitting an inquiry or beginning the booking process does not, by itself, reserve an appointment time.
Please review the service, provider, date, time, price, and any terms displayed during booking before confirming your appointment.
CANCELLATIONS, RESCHEDULING, AND NO-SHOWS
If you need to cancel or reschedule, please use the instructions in your booking confirmation or contact Crown & Crest as soon as possible.
Any cancellation window, deposit requirement, late-cancellation fee, or no-show fee displayed during booking or included in your confirmation will apply to that appointment.
If no specific cancellation or fee terms were presented when you booked, please contact us before assuming that a charge applies.
LATE ARRIVALS
If you arrive late, we will make a reasonable effort to provide your scheduled service without disrupting later appointments.
Depending on the remaining time and the nature of the service, we may need to shorten, modify, or reschedule the appointment. We will explain the available options before proceeding.
SERVICE CONSULTATIONS
Some services begin with a consultation so that the provider can understand your preferences, routine, service history, and intended result.
Recommendations are based on the information available during that consultation. Individual results vary according to hair, skin, scalp, nail condition, service history, aftercare, and other personal factors.
Crown & Crest does not guarantee that every requested service or result will be suitable or achievable for every guest.
HEALTH, ALLERGIES, AND SERVICE SUITABILITY
Please tell your provider before service begins about any relevant:
- Allergies or sensitivities
- Skin or scalp conditions
- Nail conditions
- Injuries
- Recent procedures
- Medications
- Product reactions
- Other concerns that could affect the service
Crown & Crest may modify, postpone, or decline a service when reasonably necessary for the guest’s comfort or safety.
Our grooming and personal-care services are not medical treatment and are not a substitute for advice, diagnosis, or care from a qualified medical professional.
PRICING AND ADDITIONAL SERVICES
Current service prices are shown on the website or during booking. Prices may change, and the price presented when an appointment is confirmed will govern that booking unless an obvious error requires correction.
Add-ons, upgrades, nail art, repairs, product purchases, or other selections may carry additional charges. Any additional charge should be disclosed before the additional service is performed.
Applicable taxes may be added where required.
DEPOSITS AND PAYMENTS
If an appointment requires a deposit, prepayment, card authorization, or other payment condition, that requirement will be disclosed during booking.
Online booking and payment services may be provided by Square or another third-party provider. Those transactions are also subject to the provider’s applicable terms and privacy practices.
SERVICE CONCERNS
If you have a concern about a service, please let your provider know during the appointment whenever possible. If the concern becomes apparent afterward, contact Crown & Crest promptly with your name, appointment date, service, and a clear description of the issue.
We will review service concerns individually and determine an appropriate response based on the circumstances and applicable law.
GIFT CARDS AND PROMOTIONS
Any gift card, promotional offer, package, membership, or discount is subject to the terms presented when it is purchased or issued.
Unless otherwise stated:
- Offers may not be combined
- Offers have no cash value
- Eligibility may be limited by service, provider, date, or availability
- Third-party gift cards or promotions may also be governed by the issuing provider’s terms
Nothing in this section limits rights that cannot legally be waived.
GUESTS UNDER 18
Please contact Crown & Crest before booking a guest under 18. Age requirements, guardian involvement, and service eligibility may vary by service and applicable law.
RESPECTFUL CONDUCT
Crown & Crest is committed to a professional, respectful environment for guests and team members.
We may stop or decline service when conduct is threatening, abusive, discriminatory, sexually inappropriate, unsafe, or materially disruptive. This policy is applied without unlawful discrimination.
PERSONAL BELONGINGS
Please keep personal belongings secure during your visit. Crown & Crest is not responsible for lost, stolen, or damaged property except where responsibility cannot legally be excluded.
ACCESSIBILITY AND ACCOMMODATIONS
Guests who need an accommodation are encouraged to contact Crown & Crest before their appointment. We will make reasonable efforts to support access to our services and information.
Our website accessibility statement is available at:
POLICY CHANGES
We may update these policies as our services, booking systems, or legal requirements change. The effective date at the top of this page identifies the current version.
CONTACT
Questions about these policies may be directed to:
Crown & Crest
Email: [PENDING — PUBLIC CONTACT EMAIL]
Mailing address: 406 E North 1st St, Seneca, SC 29678